Dec 21, 2020
Imagine making a phone or video call and not being able to formulate your first word. The client or colleague on the other side mistakes the silence for a bad connection or starts to feel uncomfortable, which prolongs what’s become an increasingly awkward silence. What can be easily explained away in a face-to-face meeting isn’t so easy when it’s over video or phone with a stranger.
Read the rest of the article at DIGIDAY.
