To Our Customers,
As you already know, the threat of COVID-19 has had an unprecedented impact on the United States and around the world, affecting all businesses and, in many cases, causing them to reevaluate what customer service means in the face of a pandemic. All of us at ZL Technologies remain deeply committed to our customers and will continue to provide service without interruption during this crisis.
As an organization we have maintained and periodically tested a Continuity of Business plan to ensure the Company’s operations are not impacted by disasters or health crises such as the one we presently face. We maintain multiple locations in the US, Canada, Japan and India with staff who are fully equipped to support the Company’s SLA requirements, whether from corporate facilities or remotely.
The health and well-being of our employees, partners, customers and their families is of the highest importance to us. We’ve therefore taken several precautions to ensure their safety while enabling us to provide continuous services and support to all our customers. These include implementing a remote work strategy across our global offices, limiting travel, and restricting in-person meetings. As the situation develops, we will take proactive measures to ensure that services provided to customers remain unimpacted.
Our thoughts continue to be with those affected by COVID-19.
We sincerely thank you for being a customer and look forward to continue serving you.
Best wishes,
Kon Leong
